Customer Services

When used with proper care and attention, lab instruments and research tools by offered by Pioneer Scientific require minimum maintenance. Longevity and precision-based results are integral features of our equipment. However, occasional errors and faults in the working of a lab instrument cannot be ruled out. To amend these issues, you can rely on our experienced and responsive customer service department. We stand by our products and want to make sure you are completely satisfied with us. If some reason you are not satisfied with the products, upon returning the merchandise back to us, we will give full refund without any questions. We continually introduce new innovative products, however if you think of something new which will make your work easier, please let us know we will try our best to make the item for you.

For any operational errors, you can contact our customer care representative and they will assist you for troubleshooting the problem. We also provide services for installation of equipment, assistance with the lab equipment setting, and repair works. By providing our representatives with the model number and the serial number of your product, you can avail the quickest service to get your instrument up and running. After repairing the instrument, if the problem persists we will happily replace the instrument with a new one.

If you have any doubt regarding the order form filling, shipping and/ or billing, our representatives will assist you in resolving these doubts. You can either call us or e-mail us with your doubts, queries, or product-related problems and we will assist you to the best of our abilities. If you choose to e-mail us at we will respond very quickly.

Contact Us:

40 Nouvelle Way, Unit No - N843,
Massachusetts 01760,
Tel: 888-557-4724